Transformational leadership influences on organisational justice and employee commitment in a customer service organisation

Orientation: Organisations are facing several challenges pertaining to effective leadership, fairness and loyalty of employees. The moderating influence transformational leadership (TL) on the relationship between justice employee commitment is still largely unknown needs be explored further, especially within customer service industry. Research purpose: aim this study was determine organisational examine effect TL in a organisation. Motivation for study: research setting This organisation calls role model approach, such as TL, create just, fair workplace ultimately increase level commitment. approach/design method: A quantitative cross-sectional survey design used collect data from sample 111 permanently employed staff South African Main findings: findings indicate that had significant positive with Furthermore, results moderated Practical/managerial implications: showed could vital an approach can enhance perceptions psychological attachment workplace. Contribution/value-add: contributes theoretical debate by providing empirical support perceptions.